Requirements

You must have a GED or High School Diploma. You must be legally authorized to work in the U.S. and qualify for a U.S. Coast Guard. Merchant Mariner Credential (MMC) as well as a Transportation Workers Identification – – Credential (TWIC). In order to qualify for an MMC you must: Be at least 18 years of age. Be a US Citizen or Permanent Resident Alien. Pass Physical Exam/Drug Screen. Have a Reasonably Clear Background. Minimum of two years experience as a front waiter with fine dining and banquet service experience in any of the following settings: 3 Star – 4 Star land-based hotel/resort; free-standing restaurant with at least 180 seats; or previous shipboard experience in a similar position is required. Minimum of one year experience selling and serving wine and other beverage products is required. Able to work 7 days a week.

Job Description

Assist with achieving departmental guest satisfaction targets and food and beverage revenues by following established service strategies and optimizing up-sell opportunities. Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position. Must be familiar with the Safety and Environmental Protection Policy and the SEMS, and carry out the policies and procedures appropriate for his/her position. Ensures that assigned station is properly cleaned and set-up at the end of the meal period and that all assigned side-work is complete. Complies with sequence of service for food and beverage, and directs and instructs Assistant Waiters to ensure timeliness of service to guests. Resolves any service and/or product deficiencies that may occur, to ensure satisfaction of service with guests in assigned station. Performs other jobs as assigned, to include but not limited to manning non-cooking buffet action stations (i.e. carving station, dessert station), deliver amenities on embarkation day, Assists with Room Service deliveries when needed, Assists with private parties and functions, Assists with conducting service training with Assistant Waiters and Restaurant Stewards.