Requirements

Bachelor’s degree or four or more years of work experience. Six or more years of relevant work experience. 3 or more years of experience in experience design, with a focus on conversational interfaces and channels. Experience designing conversational interfaces for chatbots, voice assistants, messaging apps, or other conversational channels. Experience with Figma, Lucidchart, Sketch and/or related tools. A degree in design or related field of study. Ability to digest and translate complex technical requirements into intuitive experiences. Experience with tools for analysis and comprehension of language, including features such as sentiment analysis, entity recognition, and language identification. Experience with JIRA. Experience with Smart Sheets and/or Google Suite. Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams.

Job Description

As a Senior Experience Designer for Conversational Channels, you will be responsible for crafting intuitive and engaging user experiences across chatbots, IVR applications, messaging apps, and other conversational interfaces. Generate multiple design solutions based on analysis. Conduct user research to understand user needs, preferences, and behaviors in conversational interactions. Stay up-to-date with emerging trends and best practices in conversational design, artificial intelligence, and natural language processing. Exhibit mastery of shared tools and software for design. Identify appropriate design problems and opportunities within a brief and recommend solutions.
Participate in divergent and convergent group work. Work independently with some guidance to solve larger, more open-ended problems. Create prototypes and design mockups to visualize and test conversational experiences, iterating based on user feedback. Explore, refine, and document solutions thoroughly. Objectively evaluate and refine concepts based on learnings from prototypes. Update user personas for brands. Update and research UI elements available for the brand. Support testing related to design specifications. Review & provide feedback on basic designs, wireframes and prototypes. Create medium-complex flowcharts and logic flows. In this role, you'll have a defined work location that includes work from home and assigned office days (in-office days are Tuesday, Wednesday, and Thursday).