Requirements

3-5+ years of experience in QSR / Food Service, ideally including project management and/or launching new sales channels. Ability to work independently as well as collaboratively with cross-functional teams. Excellent analytical and problem-solving skills with a strong attention to detail. Strong expertise working Excel and Monday.com. Effective communicator, both written, verbal and through presentations. Articulates concepts in a clear, structured and succinct manner, adjusted for the audience. Ability to multitask and manage priorities in a fast-paced environment. Results-driven with bias for action and commitment to excellence. Values taking ownership and taking educated risks to run a test and learn agenda, occasionally failing, but fast and forwards. Extremely accountable for driving the right outcome – even if it goes beyond their role and scope. Acts with a sense of urgency.

Job Description

This role is responsible for launching and project managing the Catering business for Popeyes. The Catering Manager is also responsible for continuing to drive incremental sales and improved guest experience. This role collaborates with Operations, Restaurant Technology and Marketing teams. Manage Catering program by working cross-functionally with Operations, Marketing, Supply Chain, and Technology teams gearing up to launch program nationally. Own and manage relationship with third party Catering aggregator to ensure (1) reliable onboarding and logistics and (2) efficient management of initiatives to drive sales in platform. Work with Marketing Field Operations to identify catering opportunities while measuring seasonality and executing testing of different outreach approaches, building Marketing Strategies throughout the year. Collaborate with Popeyes Operations team to build out a robust training and standard operating procedures for a successful national scale Catering program. Understand and work with Logistics and Supply Chain to ensure franchisees are equipped with the right Packaging and Processes for success in Catering. Build robust data analytics resources to ensure success of the Catering program is carefully tracked and measured. Engage with Catering vendor, our operators, and internal corporate teams to optimize the Catering Menu and Pricing. Manage overall Communications strategy for the Catering program with both internal audiences and with Popeyes Franchisees. Create robust maintenance processes to ensure Catering Program success post national launch. Build test and learn agenda to drive increased sales through Catering post national launch. Post launch, ensure a best-in-class guest experience for catering orders, looking to improve average star rating, on time deliveries, and cancellation rates. Own the growth of catering as a sales channel, continuously looking for ways to drive sales and EBITDA.