Requirements

Anticipate and solve complex problems and resolve issues independently. Excellent organization skills, with strong ability to multitask and prioritize (and re-prioritize) to meet deadlines. Develop and maintain excellent professional relationships with cross-functional audiences across RBI and franchisees. Ability to influence senior leaders across the organization. Bachelor's Degree. 3+ years' experience in restaurant operations or related hospitality field. Strong attention to detail, problem-solving and project management skills. Excellent oral and written communication and presentation skills. Proficient in Microsoft Office applications. Ability to travel up to 40% as needed.

Job Description

This position will also maintain the Brand Standards Manual, including bi-annual updates as the business evolves. (30%) Provide ownership of the Restaurant Excellence Visit (REV) program. Update the REV Guidebook on a roundly basis to account for any updated standards or technology, equipment, or procedural changes. Share REV program updates on a roundly basis with senior leaders. Prepare the Field, franchisees, ARLs, and RGMs for roundly updates to the REV program, including communications updates, in-person and virtual meetings, and trainings. Provide recommendations to senior leaders and leverage data to make REV changes based on appeals and other findings from the field and Steritech. (50%) Act as the main liaison between Popeyes, the Field Team, and Steritech. Act as the lead account manager with RBI's third-party vendor, Steritech. Liaise with FBPs and OPs to manage appeals and standards / SOP questions. Investigate Steritech Specialist concerns and calibration requests through in-market visits and follow-up conversations. Train Steritech (and Specialists) on major changes to the REV program to ensure consistency across Specialists. Partner with cross-functional teams to craft brand standards. Own the Brand Standards Manual and update with new standards bi-annually. Partner with Sr Analyst, Brand Standards to manage restaurant exceptions and send approval letters in a timely manner.