Requirements

5-7 years’ experience developing training materials and blended learning curriculum. Creating, designing, and launching effective training materials and curriculum on a large-scale in the QSR industry. Understanding of adult learning methodologies. Adobe Creative Suite: (ex. Illustrator, InDesign, Photoshop, After Effects), Articulate Storyline 360, and video production /editing software (i.e., Camtasia, Premiere Pro, Final Cut or similar) required. Experience working with franchisees or in a franchising model on either the corporate or franchise part of the business.Bachelor’s Degree required, ideally focused in Instructional Design, Education, or Business.

Job Description

This leader will create the vision for how Popeyes team members, from cashier to manager and above restaurant leaders, are onboarded, trained, and certified in their roles. They will lead the creation of the learning & development strategy and programs related to Popeyes restaurant operations with a team of instructional designers and operations experts. They will own the strategy and creation of all support materials such as job aids, build cards, operating manuals & execution guides that are needed to deliver our signature Louisiana flavored food and best-in-class guest experiences. Apply learning & development theory/models, leverage, or benchmark best practices/trends, and maintain knowledge of cutting-edge approaches to deliver solutions that drive measurable, lasting impact. Support Training initiatives from concept to launch, including collecting data, working with vendors, creating materials and collecting feedback from stakeholders. Communicate training initiatives and projects to internal and external teams through weekly newsletters, webcasts & leadership meetings. Analytical focus that tracks, monitors, and improves KPIs related to training, speed to proficiency, & the guest experience.