Customer Care Agent, Cuonsumer Access
PermanentJob Details
Requirements
Qualifications:
Degrees: High School,Cert,GED,Trn,Exper Additional Qualifications: Must have a minimum of two years customer service experience and basic computer knowledge. Good command of written and verbal communication. Ability to work well under pressure. Experience preferred, but not required, with Customer Relations Management (CRM) application (i.e. Salesforce) and Electronic Medical Records (EMR) or scheduling system.
Job Description
Description:
This position demonstrates service excellence and positive interpersonal skills in dealing with others including patients of all ages, families, community members, and employees. Operates telephone switchboard to relay incoming, outgoing, and interoffice calls. Consistently delivers exceptional customer service to all callers and accurately connects them to where they need to go. Escalates consumer concerns across different communication channels. Communicates effectively with patients, co-workers, department Lead/Supervisor, and Manager. Ability to work from home requirements, must have a home office environment that is noise and distraction free and basic technical skills for setting up equipment and troubleshooting if needed.