Call Customer Service Representative

Permanent
  • International Noel Nawab Street, Los Alamitos CA 90720, USA

Job Details

Requirements

Possess a HS Diploma or GED 6 months of Call Center Customer Service experience. Excellent verbal and written communication skills. Basic problem-solving skills Experience with Microsoft based programs and computer products plus dual monitor experience. An acute attention to detail/accuracy and effective note taking/documenting skills. Must be able to handle/process high call volumes, at times while adhering to scheduled breaks/lunches in accordance business needs.

Job Description

Provides front line, direct contact with customers when filing claims over the phone. Informs customers of the organization's products and/or services. Files claims by collecting pertinent information from customers. Answers routine questions and resolves basic problems, refers more difficult items to higher level team members for guidance. Maintains professionalism and effectively interacts with all contacts, both internal and external.

 
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