Assistant Manager
PermanentJob Details
Requirements
Must be at least 18 years of age. Servsafe certification required with 6 month period. High School Diploma or GED preferred with one (1) or more years restaurant experience preferred. Systems & Software – proficient level knowledge of Microsoft Office software applications. Must be able to work a flexible schedule including days, nights, overnights, & weekends. May be required to travel to other locations, e.g. other stores, bank, meetings as business dictates
Job Description
The Assistant Manager supports the team's daily operations of a restaurant in support of the Brand Vision, Mission and Promise while role modeling Core Values. The Assistant Manager works with the management team in ensuring the compliance with company standards in all areas of operations to include; product preparation and delivery, customer service, facilities maintenance and financial accountability. This role accomplishes these objectives by assisting the management team in actively selecting, training and coaching the A+ talent to achieve key results in People, Customer, Sales and Profit.
Assistant Manager
PermanentJob Details
Requirements
Critical Training Area includes: food preparation, food safety, suggested selling techniques.
Job Description
The Assistant Manager is responsible for managing the daily operations of a single restaurant, in accordance with company QSC standards as defined by the Operations Manual, for an assigned shift or in the Restaurant General Managers absence. Supervises crew members and team leaders (2-20 people) in the preparation of menu items to ensure compliance with all Popeyes Corporate Operations and Sanitation standards. This is measured through Restaurant Progress Report (RPR), shops shift critiques, and Mystery Shop scores. Supervises hourly staff to maintain a good level of customer service and ensure orders are taken in a prompt, accurate and courteous manner. Resolves customer complaints as required. Recruits, hires and selects crew members to ensure an adequate level of staffing and service in the restaurant, which is critical to maintain a productive level of operation. Prepares required reports mandated by RGM and Area Managers, including but not limited to: Daily Inventory and Cash Control Record, Notice of Disciplinary Action, Safety Inspection List, Bank Deposit Slips, Posting of Operational Figures, Uniform Inventory Form. Supervises hourly staff in the cleaning of equipment and restaurant facilities to ensure maintenance of sanitation standards. Takes inventory of stock at closing to determine ordering date and quantity of supplies required to prevent shortages, along with other administrative duties as required. Manages cash control per the policy manual and counts cash on hand, at shift changes and at closing, to determine shortages or overages and prepares bank deposits. Manages other key controllables during a shift, such as labor, food cost, cash, and waste. Trains, evaluates and completes hourly work schedule for restaurant staff. Responsible for training and development of Shift Managers. Produces restaurant schedule of product ordering in accordance with prescribed guidelines and assists RGM during the financial process.